Refund Policy

Limited Warranty

Rippleinfo Smart Home, Inc. (“Rippleinfo”), 4500 Great America Parkway, Santa Clara, U.S. 95054, provides the following limited warranty. This limited warranty extends only to the original purchaser.

What Does This Warranty Cover; Period of Coverage

The limited warranty only covers product defects caused by workmanship or build materials for a period of one (1) year from the date of delivery following the original retail purchase (the “Warranty Period”). During this period, Rippleinfo will either (a)repair or replace defective parts with new or reconditioned parts at Rippleinfo’s option, without charge to you; or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product.

If the Product or a component incorporated within it is no longer available, Rippleinfo may, at Rippleinfo’s sole discretion, replace the Product with a similar product of similar function.

 A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Rippleinfo's property. When a refund is given, your product becomes Rippleinfo's property.

What Does This Warranty Not Cover?

This Limited Warranty does not cover the following (collectively “Ineligible Products”):

  1. Unauthorized disassembling, modification or installation has been performed upon the product;
  2. The product showing signs of tampering or altering Labels, Serial Numbers, waterproof mark, false proof mark, etc.
  3. Product is not normally used as not in accordance with the User’s Guide,
  4. Ordinary wear and tear.
  5. Acts of God, including but not limited to lightning, flood, tornado, earthquake, or hurricane.

 

Rippleinfo does not bear costs associated with the replacement and/or repair of the unit, including: a) any freight, shipping or delivery charges b) any removal, installation or re-installation charges c) any material, and/or permits required for installation, re-installation or repaired) charges to return the defective product and/or component part to the manufacturer.

How Do You Get Service?

During warranty period, upon discovering a defect or problem, you should:

a). Contact either the installer or dealer, or contact us :

4500 Great America Parkway,

Santa Clara, U.S. 95054

E-mail: support@mysens8.com

www.mysens8.com

b). Notify Rippleinfo of the intention to claim with valid proof-of-purchase, receipt or order number of Rippleinfo

How Does State Law Relate to This Warranty?

This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province, or jurisdiction. Likewise, some of the limitations in this Limited Warranty may not apply in certain states. The terms of this Limited Warranty will apply to the extent permitted by applicable law. For a full description of your legal rights you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service.

Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state or province.

 

THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. RIPPLEINFO SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF RIPPLEINFO CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. No Rippleinfo reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. 
RIPPLEINFO IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH RIPPLEINFO PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. RIPPLEINFO SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.